I don’t know of any industry now that isn’t bogged down with excessive compliance.

Harm minimisation in its various forms is tough to talk about

Got poker machines, Keno or a TAB?  Then you need to increase your vigilance of anti-money laundering and counter terrorism finance activity.

I often ask client clubs “what business are you in?”

When did you last review your product mix?

Directors have a key role in the oversight of the business operations.

When did you last review your constitution?

If only we had a crystal ball

When was the last time you asked your customers what they actually want?